Insights
What the reviews are actually telling you, beyond a single star rating.
Last 30 days vs overall
Trending down3.0
last 30 days (1 reviews)
4.3
all-time average
Last 90 days vs overall
Holding steady4.3
last 90 days (7 reviews)
4.3
all-time average
Rating trend
Average rating by month, combined and per platform
Needs attention
3 stars or below, flagged for a response
4 reviews rated 3★ or below
3 still need a responseCut was decent but I had to wait 30 minutes past my slot again. Seems to be a recurring issue.
Facial was fine but felt overpriced compared to other salons in the area.
Waited over an hour past my booking, and the salon didn't seem to have a plan for it. My cut was fine but the wait ruined the experience.
The gel manicure chipped within four days. Disappointing given the price I paid.
Platform comparison
Where you're strongest and where to focus
Staff-linked sentiment
Average rating for reviews mentioning each stylist
Recurring themes
What reviews bring up most, split by sentiment